Question 1

Does Lamboo® offer warranties for its products?

Accepted Answer

Answer: YES
The following product lines offer a 10 Year Limited Commercial Warranty:
a. Lamboo® Structure™
b. Lamboo® Elements™
c. Lamboo® Rainscreen™
d. Lamboo® Vue™
The following product lines offer a 5 Year Limited Commercial Warranty:
a. Lamboo® Skyline™
b. Lamboo® Surface™
All warranties are available on our website under the "Resources" heading.

Question 2

Where can I purchase my Lamboo® products?

Accepted Answer

Since Lamboo distributes its products directly to the building market, Lamboo can be contacted in the following ways:

Email: sales@lamboo.us
Phone: 866-966-2999

Question 3

What are your typical lead times for stock and custom products?

Accepted Answer

1. Unfinished Materials in Stock:  5 to 7 Business Days
2. Typical Lead-time for Fabricated and/or Finished Materials in Stock: 4 to 6 weeks
3. For Out-of-Stock items: 8 to 10 weeks to receive materials
4. For Custom Products: Dependent upon volume and complexity of products requested.

Question 4

Are your exterior products treated?

Accepted Answer

Yes, all Lamboo exterior-grade products are pressure treated with environmentally-safe preservatives which help with decay and rot from the inside out. Lamboo also utilizes exterior grade adhesives and binders to insure long-term performance in exterior applications.

Question 5

Do your products offer LEED Credits?

Accepted Answer

Answer: YES. Our products may contribute up to 5 LEED Credits:

1. INc1 - Innovation in Design (Life Cycle/Environment Impact)
2. EAc2 - Innovation in Design (Environmentally preferred material)
3. EQc2 - Low Emitting Materials (No added formaldehyde)
4. MRc3 - Sourcing of Raw Materials
5. MRc6 - Rapidly Renewable Materials
Note: Not all credits may apply due to the application how the materials will be used in the project.

Question 6

Does Lamboo offer any Continuing Education courses?

Accepted Answer

Yes. Lamboo offers an AIA accredited CEU course presented in an in-person lunch and learn format.  To schedule a lunch and learn presentation, please contact us by selecting the CEU Course under the "Request" heading on our webite.

You can also email us at sales@lamboo.us or call our office at (866) 966-2999.

Question 7

What size options of Rainscreen do you offer?

Accepted Answer

3” Rainscreen Slats (Actual: 11/16” x 2-3/4”)
 5” Rainscreen Slats (Actual: 11/16” x 4-3/4”)
 7” Rainscreen Slats (Actual: 11/16” x 6-1/2”)

All Rainscreen Systems are provided in lengths of 8' or 16'.  The Rainscreen System includes:
- Lamboo's profiled and prefinished materials
- Lamboo's Titan Mounting Hardware
- Siding Vent System (for wall applications)
 - Additional Items such as: Outside/Inside Engineered Corners and Window/Door Trim

Question 8

Will I need any special tooling or equipment to work with Lamboo?

Accepted Answer

Typical woodworking tools and machinery can be used with Lamboo materials.  Lamboo can also be cut and profiled with advanced woodworking machines such as: CNC routers, shapers, lathes, and moulders.

All profiling and cutting of Lamboo should be done with high-carbide or tungsten tipped tooling.  High speed steel tooling should only be used for drilling purposes.
 
Contact Lamboo with any questions how to process our materials to get the best results!

Question 9

Do all exterior products require staining and finishing?

Accepted Answer

Yes. 
Please reference Lamboo’s maintenance guidelines which can be found on our website under the Resources heading and Lamboo Resource Library selection.

Question 10

What stains or finishes do you recommend I use?

Accepted Answer

Interior Stains and Finishes:
		a. Solvent-based stains for best presentation of the bamboo grain.
		b. Solvent-based or Water-based Top-Coat Sealers and Finishes.

Exterior Stains and Finishes:
		a. Solvent-based or Oil-Based stains only

For all up-to-date stain and finished systems used by Lamboo, contact the corporate office and speak to a product specialist.

Question 11

What type of fasteners or clips are used for your Rainscreen System?

Accepted Answer

Lamboo has developed it’s own hidden fastener system, the Lamboo® Titan™ Mounting System.
All mounting hardware is made with marine-grade or architectural grade aluminum and fasteners are stainless steel.

Question 12

How can I receive samples?

Accepted Answer

To receive samples, please reference the "REQUEST" heading on our website and select "SAMPLE BOX".  This will then guide you to our online sample box request.  Please be sure to include all required information to avoid any delays in receiving your samples.

If custom samples are required, please email samples@lamboo.us and provide us your full contact information, type and quantity of samples required, and the address where to send the samples.

Please note, custom samples are not free.  Talk with our in-house sales team today to learn more!

Question 13

Is there a minimum order amount?

Accepted Answer

For stock products, Lamboo does not have a minimum order quantity requirement.

For custom products, Lamboo may require a minimum order requirement.  This will be determined at time of quotation of the project.

Question 14

What maintenance is needed for your exterior products?

Accepted Answer

Like all natural materials, Lamboo is engineered with 100% bamboo.  Therefore, it will require maintenance to keep its original beauty and luster over the years.  Lamboo offers a maintenance guide to ensure that your project looks like new throughout the life of the product.  Contact us for further assistance.

Question 15

What dimensional Lamboo lumber do you stock?

Accepted Answer

Lamboo currently stocks dimensional componenets similar to typical dimensional lumbers as provided in the building market. Lamboo's current list is:
 
1.  4x4 (3-1/2" x 3-1/2")
2.  2x6 (1-1/2" x 5-1/2")
3.  2x4 (1-1/2" x 3-1/2")
4.  2x2 (1-1/2" x 1-1/2")
5.  5/4x6 (1" x 5-1/2")
6.  5/4x4 91" x 3-1/2")
7.  1x8 (3/4" x 7-1/4")
8.  1x6 (3/4" x 5-1/2")
9.  1x4 (3/4" x 3-1/2")
10. Typical Lengths: 8'/12'/16'
However, lengths available will always be based on current stock.

Question 16

What is the Fire Rating for Lamboo products?

Accepted Answer

Lamboo's standard fire rating on all material is Class B.
Lamboo can acheive Class A fire rating for interior and exterior products if required.

Question 17

If I am using my own attachment system or face fastening products, what fasteners/clips do you recommend?"

Accepted Answer

Recommended Fasteners:
Exterior - Stainless steel bolts, washers, uts, or self-tapping screws
Interior- Xinc or nickel coated
Recommended Screws:
Exterior - Stainless steel
Interior - Typical wood screws

NOTE: Ceramic or zinc coated screws are not recommended in exterior applications. An undesired look may occur as a result of the coating leeching into the Lamboo products.

Recommended Clips/Mounting Hardware:
Exterior - Stainless steel/anodized/powder coated
Interior - Aluminum/steel

Question 18

Is pre-drilling required when working with Lamboo?

Accepted Answer

Answer: YES.

Pre-drilling is recommended for all fastener types. Pre-drilling will help prevent cracking and splitting of the materials and offer superior service life.

Question 19

What kind of fabrication capacities does Lamboo offer?

Accepted Answer

Lamboo’s Capacities Include:
Highly Skilled Professionals
Interior Grade & Exterior Grade Finishing Equipment
Industrial Woodworking Equipment
5 Head Molder
CNC Routing Machines Lamboo has also established partnerships throughout the US with leading manufacturers in a variety of manufacturing disciplines to ensure that Lamboo can support your project and be your “One-Stop Shop” with “Turn-key” product solutions.

Question 20

Do I need to have a professional install the Lamboo Rainscreen System, or can I do it myself?

Accepted Answer

​​​​​​Based on the simplicity of the Lambo Rainscreen System, any typical sub-contractor or siding installer can install our rainscreen system.
Lamboo can always recommend an installer (if applicable) in areas where Lamboo has had projects where the rainscreen system has been installed.
Lamboo can also provide support to the sub-contractor or installer that the customer decides to use.

Question 21

Why Lamboo versus Wood or Timber products?

Accepted Answer

The following are just some of the advantages that Lamboo provides over its wood/timber counterparts:
Quality:  Lamboo only offers Grade A materials to ensure quality and performance of Lamboo products.
No Need to “Cover it Up”:  Lamboo’s products offer a natural and beautiful aesthetic that does not require the need for drywall or other forms of “masking” the finish installed materials.
High Dimensional Stability: Due to Lamboo’s density & mechanical properties, Lamboo is perfect for long spans.
High Yield: Lamboo offers up to 98% to 99% usage, avoiding the need to cut around defects, voids, and knots.  This helps reduce jobsite waste and allow contractors to utilize the necessary amount of materials instead of charging for extra materials to account for waste from wood products.
Rapidly Renewable: We can harvest every 4-5 years compared to timbers harvest cycle of 50+ years.
Materials Utilization:
Lamboo: 4 to 5 years equaling 12 to 14 tons of useable fiber per acre.
Soft Wood: 15 to 20 years equaling 4 to 6 tons of useable fiber per acre.
Exotic Hardwoods (like Ipe): 50 to 100 years equaling 50 tons of useable fiber per acre.

Question 22

How does Lamboo compare in cost to other typical woods and exotic lumbers?

Accepted Answer

Lamboo does not compare in cost to typical building lumbers like Pine and Douglas Fir.
Lamboo products are more cost competitive with exotic lumbers like Ipe, Teak, Cumaru, and higher end exotics and other engineered woods and composites.
 Lamboo does offer price breaks dependent on volume of materials within a project as well as the inclusion of multiple product lines within a project.
To provide the best price, contact the Lamboo Corporate Office and speak with an Internal Sales Specialist.

Question 23

Where does Lamboo source it's materials?

Accepted Answer

Lamboo utilizes globally sourced materials from all over the world.  Lamboo continues to develop relationships with bamboo manufacturers in all countries that can supply materials that meet our quality expectations.  As always, Lamboo continues to utilize materials that are sustainably farmed and procured to ensure to ensure sustainability in both materials and quality of life.

Frequently Asked Questions